Airport customer Experience Specialist

EMPLOYEE OF THE MONTH!

EMPLOYEE OF THE MONTH!

Advance Together: Our Collective Learning Series

Who We Are?

This isn’t just customer services is a reflection of what we believe in. We are here to make travel experiences something that our world wide customers will never forget, with passion, commitment, quality and warmth we will create unforgeable memories

Work With Us

what Is our Vision?

From every corner of the world, travelers arrive at Newark Liberty International Airport, each carrying a unique story, language, and culture. It is our privilege to be the first smile they see and the helping hand they remember.

No language, no culture, and no barrier will ever stop us from going above and beyond to create an exceptional experience. Every interaction is an opportunity to leave a lasting impression through kindness, respect, and genuine care.

Our mission is not simply to welcome passengers to become a memorable part of their journey. We strive to leave our fingerprint on the stories they take home and share with others, making Newark Liberty International Airport a place they will always remember for the warmth and professionalism they experienced.

GET IN TOUCH 
 Be more than an employee. Be an ACES.

As an Airport Customer Experience Specialist, you have the opportunity to make someone’s journey better with every interaction. Be the welcoming face, the helping hand, and the positive experience travelers remember.

Lead with confidence. Serve with purpose. Represent with pride.

Be the difference. Be an ACES.

EVENTS

Block By Block Uniforms

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Our
Team

  • Oranssi founder Drew Weber

    Erica Hernandez

    Operational Manager.

  • Richard Darko

    Richard Darko

    Assistant Manager

  • Diovany Cera

    Training Coordinator

  • Oranssi construction engineer Jamie Kokot

    Ericka Ranken

    Admin

  • Mufti F Ahmed

    Trainer

What Our Clients Say

  • Date: 9/08/2026 Employee Nominated: Andrea Toth Company: Block by Block Experience: I arrived at EWR around 7 pm ET with only 10 mins to spare to get to my connecting flight. Andrea went above and beyond to help my husband and me when we accidentally left our luggage at international baggage claim while rushing to catch our connecting flight. She took the initiative to contact the airline crew and even followed up with me days later to make sure my luggage made it to my final destination. Her kindness, initiative, and genuine concern were greatly appreciated!

    Emmett Marsh

  • Date: 8/17/2026 Employee Nominated: Royston Hill Company: Block by Block Experience: He helped me get from the airport to the train station and help me with my bags and I tried to tip him and he wouldn’t take a tip. That is an honest good person. I am so impressed with him!! He represented the airport very well!

    Lindsey Beumer

  • Date: 8/04/2026 Employee Nominated: Fredy Medrano Company: Block by Block Experience: I left my medical device and medication in the restroom after arrival, and did not realize until I was at Baggage claim. Freddy helped connect me with Jonatan and Cynthia, who located my bag and brought it to me. This was a lifesaver! They were so kind and helpful, and I can't say enough about their kindness. Date: 8/04/2026

    Keith Finley

Tell us about your experience